MoveOS

Terms of Service

The agreement between MoveOS and the moving company that subscribes to it. Your customers do not agree to these terms — they agree to yours.

Last updated 24 July 2026

Draft — counsel review required

This document describes how MoveOS works today and is published so you can read it before you sign up. It has not yet been reviewed by legal counsel and is not final. If you are evaluating MoveOS for a signed agreement, ask us for the executed version.

1. The agreement

These terms are between MoveOS ("MoveOS", "we") and the business that creates an account ("you", "your company"). Creating an account, starting a trial, or using the service means you accept them, and that you have authority to accept them for your company.

If a signed master services agreement exists between us, that agreement governs and these terms fill in anything it does not cover.

2. What the service is

MoveOS is a hosted software platform for moving companies: customer and lead management, surveys and estimates, quotes with electronic signature, dispatch and scheduling, mobile applications for crews, a customer tracking portal, invoicing, payment processing, storage and inventory, and accounting exports.

MoveOS is software. We do not move goods, we are not a carrier or a broker, and we are not a party to the contract between you and your customer. Your tariffs, your bills of lading, your insurance, your licensing, and your service to your customers remain yours.

3. Trial

New companies get a 30-day free trial with access to the product. No payment method is required to begin.

At the end of the trial the account stops being usable unless a paid subscription has started. We keep your data available for export for a reasonable period after that (see section 11) before deletion.

4. Fees

We may change list prices with at least 30 days notice. A price change does not apply to a paid annual term already in progress.

  • Subscriptions are priced per location, per month, in Canadian dollars: Starter $99, Pro $249, Fleet $499.
  • Annual subscriptions are billed at ten times the monthly price, which is two months free.
  • A platform fee of 0.75% applies to job payments processed through MoveOS. It is never charged on tips, which pass through in full.
  • Usage-based costs — SMS, voice minutes, background checks, mapping — are passed through at the rate our providers charge us, without markup.
  • Prices exclude GST, HST, QST and any other applicable taxes.
  • Fees are billed in advance and are non-refundable except where Canadian consumer or contract law requires otherwise.

5. Payments and your money

Payment processing runs through Stripe. To accept payments you must complete Stripe onboarding and accept Stripe’s terms in addition to these.

Funds from your customers belong to you. MoveOS deducts the platform fee described above and Stripe deducts its processing fees; the rest settles to your account on Stripe’s schedule. Chargebacks, disputes and refunds on your jobs are your responsibility.

6. Your responsibilities

  • Keep account information accurate, and keep credentials and staff accounts under control. You are responsible for what your users do.
  • Hold the licences, permits, insurance and bonding your operations require, and comply with the tariff and consumer-protection rules of every province you operate in.
  • Have the right to give us the personal information you put into MoveOS about your customers and staff, and tell those people what you are doing with it.
  • Use the communication features — SMS, email, voice — in compliance with CASL and the CRTC telemarketing rules. Consent is yours to collect and prove.
  • Do not attempt to breach tenant isolation, probe other accounts, resell access, or use the service to break the law.

7. Your data

Your data stays yours. We process it to run the service for you, to keep it secure, to bill you, to provide support, and to meet our legal obligations — nothing else. We do not sell it, and we do not use one company’s operational data to advantage another.

We may use aggregated, de-identified statistics that cannot identify you, your staff, or your customers to improve the product.

Where MoveOS processes personal information on your behalf, our Data Processing Agreement applies and forms part of these terms.

8. Availability and support

We aim to keep MoveOS available around the clock and will give advance notice of planned maintenance where we reasonably can. Emergency maintenance and factors outside our control — including a provider outage — may interrupt the service.

Support is by email on all plans. Fleet includes priority support and assisted onboarding. Formal uptime commitments are available only in a signed agreement.

9. Suspension

We may suspend an account for non-payment after notice, for a security or legal risk, or for use that threatens the platform or other customers. Where we can, we will tell you first and give you a chance to fix it.

10. Termination

You may cancel at any time, effective at the end of the current billing period. We may terminate for material breach that is not cured within 30 days of notice, or for convenience on 90 days notice with a pro-rated refund of prepaid fees.

11. Getting your data out

You can export your data at any time while the account is active. After termination we keep it available for export for 30 days, then delete it on the schedule in the Privacy Policy — except for records we are required to retain, such as financial records and signed documents.

12. Confidentiality

Each of us will protect the other’s confidential information with at least reasonable care and use it only for this agreement. This does not cover information that is public, independently developed, or lawfully received from someone else.

13. Warranties and disclaimer

We warrant that we will provide the service with reasonable skill and care. Otherwise the service is provided "as is" and we disclaim all other warranties to the extent the law allows.

MoveOS produces estimates, quotes, routes, tax calculations and accounting entries from the information you and your staff enter. Reviewing that output before you rely on it is your responsibility.

14. Limitation of liability

Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or lost data, arising out of this agreement. Our total liability in any twelve-month period is limited to the fees you paid us in the twelve months before the claim.

Nothing here limits liability that cannot be limited by law, including liability for fraud, personal injury or death.

15. Indemnity

You will defend and indemnify us against third-party claims arising from your moving services, your relationship with your customers, your content, and your breach of section 6.

16. Changes

We may change these terms. For material changes we will give at least 30 days notice by email or in the product. Continuing to use MoveOS after that means you accept the change; if you do not, you may cancel and receive a pro-rated refund of prepaid fees.

17. General

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict of laws rules. The parties submit to the courts of that province.

Neither party may assign this agreement without the other’s consent, except to a successor of its business. If a provision is unenforceable, the rest survives. Notices go to the account email on file.

18. Contact

Questions about these terms: legal@moveos.ca.